Terms of service

General terms and agreements

These instructions and terms of booking and purchase of tourist arrangements are an integral part of the Contract, namely the Voucher issued by the tourist agency for the traveler who applies for a tourist arrangement.
The general terms of business are published on the website of MYSTIC TOURS d.o.o. and are the basis for resolving any disputes between the guest and the agency.
The parties commit to resolving any disputes by agreement. In the case of litigation, court in Split is in charge and the Croatian law is applicable.

Applications and stipulation

Inquiries and bookings are received by e-mail, telephone, or online sales on the agency's website. When making a reservation, the client confirms that he or she is familiar with the General Terms and Conditions of the Agency's service and accepts them in entirety. In this way, all that is stated in the General Terms becomes a legal obligation for the guest and the Agency.
When booking, the client is obliged to provide all the information required by the booking process or the form on our website.

Terms of payment

Clients can pay for the services with cash or with credit cards in Croatian currency.
The prices of all our offers or combinations of the arrangements are cleraly listed on MYSTIC TOURS d.o.o. web site.
For clients who make a credit card payment, the charge will be made in Croatian currency (HRK) from the credit card. The card issuer or bank will convert the amount in kunas from the currency of the client's credit account.
Please pay attention to the fact that the prices expressed in EUR on our website are only approximate and are used for easier understanding. As a result of this conversion, there is a possibility of slight difference compared to the prices listed on our website.
Receipts that include VAT (according to Croatian law) are issued to clients for rendered services.

Right to change and cancel reservation

MYSTIC TOURS d.o.o. reserves the right to complete and partial change to the itinerary of trips if there are exceptional circumstances that could not be predicted or avoided before the start of the journey. If MYSTIC TOURS d.o.o. tourist agency cancels the trip, the client is entitled to the full refund of the paid ammount, but not to compensation for the damages.
If a client makes a reservation that the Agency can not fulfill for justified reasons, the guest is not offered an alternative that must be of the same or higher quality as the quality of the booked arrangement.
In case the client insists on changing or cancellation of the reservation, it must be done in writing (by e-mail, ordinary mail or fax) at least 24 hours prior to departure.
If the client does not appear on the day of the excursion (previously paid in full) or does not announce the cancellation at least 24 hours prior to departure the Agency reserves the right to the full amount of the paid arrangement.

Luggage and health regulations

MYSTIC TOURS d.o.o. does not take responsibility for lost or damaged luggage.
The guest is obliged to inform MYSTIC TOURS d.o.o. about all the facts considering their health and habits which could endanger the arrangement.

Insurance

All clients traveling in arrangements organized by by MYSTIC TOURS d.o.o. are covered by insurance policy contracted with Euroherc Insurance d.d. Additional insurance is not included in the package price. We kindly recommend our clients to purchase travel insurance policy in the country of their origin.